Delivery Policy

At Jovial Floral, we are committed to delivering your floral arrangements with care and on time.

Delivery Coverage

We offer island-wide delivery across Singapore for orders placed through our website.

Delivery is not available to the following locations:

• Tuas
• Penjuru
• Jurong Island
• Army Camps
• Police Camps
• Airline Road
• Sentosa

If an order is placed with an invalid or non-serviceable delivery address, Jovial Floral reserves the right to cancel the order and issue a full refund.

Hospital Deliveries

Due to hospital security and visitor regulations, we do not deliver directly to hospital wards or patient rooms.

If you wish to send flowers to a hospital, delivery can only be made to the hospital's designated reception, concierge, information counter, or flower collection point (where available). It is the customer's responsibility to ensure that the hospital accepts flower deliveries and to arrange for the recipient or hospital staff to collect the flowers.

Jovial Floral shall not be responsible for any delays, failed deliveries, or flowers that are refused or discarded by the hospital.

Delivery Timing

We make every effort to deliver your order within your selected delivery window. However, delivery times are estimates and may occasionally be affected by weather conditions, traffic, security checks, or other unforeseen circumstances.

Our delivery personnel will wait for up to 5 minutes at the delivery location.

If the recipient is unavailable, and with the sender's prior instruction, we may leave the flowers at:

• The doorstep
• Reception or concierge
• Another safe location specified by the customer

Once the flowers have been delivered and left at the designated location, Jovial Floral will not be responsible for any loss, theft, damage, or deterioration thereafter.

Unsuccessful Delivery

Please ensure that the recipient or an authorised representative is available during the selected delivery window.

Jovial Floral will not be responsible for unsuccessful or delayed deliveries due to:

• Incorrect or incomplete delivery address
• Recipient unavailable to receive the order
• Incorrect or unreachable contact number
• Restricted access to condominiums, offices, hospitals, hotels, or secured buildings
• Delays caused by building management, security procedures, or unforeseen traffic conditions

If a re-delivery is required due to any of the reasons above, an additional delivery fee will apply.

Self-Collection

If delivery is unsuccessful, customers may arrange to collect their order from our studio by prior appointment.

Jovial Floral

627A Aljunied Road
#05-03 BizTech Centre
Singapore 389842

Please contact us in advance to arrange a suitable collection time.

Important Notes

• Please ensure all delivery details are accurate before placing your order.
• Once an order has been dispatched, changes to the delivery address may not be possible.
• During peak festive periods such as Valentine's Day, Mother's Day, Christmas, and Chinese New Year, deliveries may experience slight delays due to high order volumes.
• By placing an order with Jovial Floral, you acknowledge and agree to this Delivery Policy.