Privacy Policy

Last Updated: 23 July 2026

At Jovial Floral ("Jovial Floral", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.jovialfloral.com, place an order, or interact with us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Jovial Floral

Email: info@jovialfloral.com

Address:

627A Aljunied Road
#05-03 BizTech Centre
Singapore 389842

Information We Collect

We may collect personal information when you browse our website, place an order, create an account, subscribe to our newsletter, or contact us.

The information we collect may include:

• Full name
• Email address
• Phone number
• Billing address
• Delivery address
• Order details
• Payment information processed securely through Shopify, HitPay, Google Pay, Shop Pay, or other supported payment providers
• Any information you provide when contacting us

We also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Time zone
• Pages viewed
• Products viewed
• Website activity
• Cookies and similar technologies

This information helps us improve your shopping experience and maintain the security of our website.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Arrange deliveries
• Process payments securely
• Provide customer service and respond to enquiries
• Send order confirmations and delivery updates
• Prevent fraud and maintain website security
• Improve our website, products, and services
• Send promotional emails or marketing communications if you have chosen to receive them
• Comply with applicable legal and regulatory requirements

Sharing Your Information

We only share your personal information where necessary to operate our business.

Your information may be shared with trusted third-party service providers, including:

• Shopify (our e-commerce platform)
• HitPay and other payment providers
• Google Pay and Shop Pay
• Google Analytics
• Meta (Facebook and Instagram)
• Delivery and courier service providers
• IT and website service providers

These providers are only given the information necessary to perform their services and are required to protect your information.

We may also disclose your information where required by law or where necessary to protect our legal rights.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Improve website performance
• Analyse website traffic
• Measure marketing effectiveness
• Provide personalised content and advertisements

Most web browsers accept cookies automatically. You may choose to disable cookies through your browser settings, although some features of our website may not function properly.

Analytics and Advertising

We use services such as Google Analytics and Meta (Facebook and Instagram) to understand how visitors use our website and to improve our products, services, and marketing.

These services may collect information through cookies and similar technologies. You can manage your advertising preferences through your Google or Meta account settings.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete and manage your orders
• Provide customer support
• Meet legal, tax, and accounting obligations
• Resolve disputes
• Enforce our policies and agreements

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications
• Request deletion of your personal information where legally permitted

To exercise any of these rights, please contact us at:

info@jovialfloral.com

Protecting Your Information

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorised access, disclosure, misuse, or loss.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will promptly remove the information where appropriate.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or industry practices.

Any updates will be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Jovial Floral

Email: info@jovialfloral.com

Address:

627A Aljunied Road
#05-03 BizTech Centre
Singapore 389842

If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) Singapore for further guidance.