Shipping policy

DELIVERY

Jovial Floral offers FREE island-wide to all products

purchased through our website except for the following locations:

Tuas Penjuru Jurong Island Army/Police Camps Airline Road06. Sentosa

Jovial Floral will do its utmost to meet its customer’s delivery requests, but reserves the right to cancel an order and refund the amount to the customer in the event of invalid delivery location.

UNSUCCESSFUL DELIVERY

Kindly ensure recipient or representative is present at delivery address during stipulated date and time.

Jovial Floral is not responsible for late/failed delivery if:

 Incorrect/incomplete address is given Intended recipient not present No valid means of contact Delivery vehicle is subject to delays from building management/security

RE-DELIVERY

 In the event of an unsuccessful delivery due to the above reasons, customers can request for a re-delivery with a re-delivery charge of $10. 

Customers need to contact 91877987 to request for the re-delivery.

 Re-delivery timing is subjected to Jovial Floral’s scheduling.

CHANGE IN DELIVERY DETAILS

 Customers who wish to amend delivery details have to WhatsApp or call in to 91877987 and our Customer Service team will tend to your request during our working hours. Customers should notify Jovial Floral of the changes before the following cut-off timing or else it will be subjected to the re-delivery fee of $10.

 As our delivery timings are set within time-slots and follow a carefully planned route, any specific request for a shorter time range (reduced to 60 minutes max.) will be liable for a $20 express delivery charge. Jovial Floral reserves the right to reject express delivery requests if we cannot fulfil the order.

9am – 6pm:
Cut-off timing 11am on the day itself.

Sunday Delivery Cut-off timing 10pm the day before.

ORDERING POLICY

NEXT-DAY ORDERING

All flowers will be available for next-day ordering unless stated otherwise.

Cut-off timing for next-day Morning Slots orders is at 10:00PM.

FREE SAME-DAY ORDERING

All flowers will be available for same-day ordering unless stated otherwise.

Cut-off timing for same-day afternoon slots is at 11:00am on the ordering day itself.​

*Kindly note time-slots are first-come-first-serve basis.

Dates will be greyed out when orders are fully booked.