Delivery & Ordering Policy

At Jovial Floral, we are committed to delivering your floral arrangements with care and ensuring they arrive in excellent condition. Please read the following delivery and ordering terms before placing your order.

Delivery Fees

Delivery Service	Fee	Order Cut-off	Delivery Time
Next-Day Delivery	Free	11:00 PM (day before)	9:00 AM – 6:00 PM
Same-Day Delivery	S$15	by 3:00 PM (same day)	9:00 AM – 6:00 PM
Sunday Delivery	S$20	10:00 PM (day before)	9:00 AM – 6:00 PM
Re-Delivery	S$10	Subject to availability	Based on delivery schedule
Express Delivery	S$20	Subject to availability	Subject to approval

Delivery Coverage

We provide island-wide delivery within Singapore.

Delivery is not available to the following locations:

• Tuas
• Penjuru
• Jurong Island
• Sentosa
• Army Camps
• Police Camps
• Airline Road
• Hospital wards and patient rooms

For hospital deliveries, flowers can only be delivered to the hospital's reception, concierge, information counter, or designated collection point (where available). Customers are responsible for ensuring that the hospital accepts flower deliveries and for arranging collection by the recipient or hospital staff.

If an order is placed with an invalid or non-serviceable delivery address, Jovial Floral reserves the right to cancel the order and issue a full refund.

Ordering Policy

Next-Day Delivery

Most products are available for next-day delivery, unless otherwise stated on the product page.

• Order Cut-off: 11:00 PM on the day before delivery.
• Delivery Time: 9:00 AM – 6:00 PM.

Same-Day Delivery

Selected products are available for same-day delivery, unless otherwise stated.

• Delivery Fee: S$15
• Order Cut-off: 3:00 PM on the day of delivery.

Orders received after the cut-off time will be scheduled for the next available delivery date.

Sunday Delivery

Sunday delivery is available upon request.

• Delivery Fee: S$20
• Order Cut-off: 10:00 PM on the day before delivery.

Delivery Time Slots

All delivery time slots are allocated on a first-come, first-served basis.

Once a delivery date or time slot has reached capacity, it will no longer be available for selection during checkout.

While we strive to deliver within the selected time slot, delivery times are estimates and may occasionally be affected by traffic conditions, weather, security procedures, or other unforeseen circumstances.

Unsuccessful Delivery

Please ensure that the recipient or an authorised representative is available to receive the order during the selected delivery time.

Our delivery personnel will wait for up to 5 minutes at the delivery location.

If the recipient is unavailable and prior instructions have been provided, the flowers may be left at the doorstep, reception, concierge, or another designated safe location. Once the flowers have been delivered to the requested location, Jovial Floral will not be responsible for any loss, theft, damage, or deterioration thereafter.

Jovial Floral shall not be responsible for unsuccessful or delayed deliveries resulting from:

• Incorrect or incomplete delivery address
• Recipient unavailable to receive the order
• Incorrect or unreachable contact number
• Restricted access to condominiums, offices, hotels, hospitals, or secured premises
• Delays caused by building management or security procedures
• Adverse weather, heavy traffic, or other unforeseen circumstances

Re-Delivery

If delivery is unsuccessful due to any of the reasons stated above, customers may request a re-delivery.

• A re-delivery fee of S$10 will apply.
• Re-delivery is subject to our delivery schedule and availability.
• To arrange a re-delivery, please contact us via WhatsApp or phone at +65 9187 7987.

Changes to Delivery Details

If you wish to amend the delivery address, recipient details, or delivery date, please contact us via WhatsApp or phone at +65 9187 7987 during our operating hours.

Requests must be made before the applicable order cut-off time. Changes requested after the cut-off time or after an order has been dispatched may incur a S$10 re-delivery fee or may not be possible.

Express Delivery

Customers who require an Express Delivery has an additional S$20, subject to availability.

As our delivery routes are carefully planned in advance, Jovial Floral reserves the right to decline any express delivery request if we are unable to accommodate it.

Important Information

• Please ensure all delivery details are accurate before completing your order.
• Delivery time slots are subject to availability.
• During peak festive seasons, including Valentine's Day, Mother's Day, Christmas, and Chinese New Year, deliveries may experience slight delays due to high order volumes.
• By placing an order with Jovial Floral, you acknowledge and agree to this Delivery & Ordering Policy.