Refund Policy

At Jovial Floral, customer satisfaction is important to us. If you experience any issues with your order, please contact us and we will do our best to assist you.

Refunds

Approved refunds for orders placed through www.jovialfloral.com will be processed using the original payment method through our secure payment provider.

Once your refund has been processed, it may take 7–14 business days (or up to 2 weeks, depending on your bank or payment provider) for the refund to appear in your account.

If you believe you have received a refund in error, or if you have not received your refund after 14 business days, please contact us.

Email: info@jovialfloral.com

WhatsApp: +65 9187 7987

Bank Transfer Payments

For orders paid via bank transfer, approved refunds will be made to the bank account provided by the customer.

Please contact us with your bank account details so that we can process your refund.

Email: info@jovialfloral.com

WhatsApp: +65 9187 7987

Important Notes

• Refunds will only be issued after they have been reviewed and approved by Jovial Floral.
• Original payment processing fees charged by third-party payment providers may not be refundable where applicable.
• Refund processing times may vary depending on your bank or payment provider.
• If you have any questions regarding your refund, our customer service team will be happy to assist you.